operations

 

 

This area encompasses all these parts of the business that deliver the products and/or services you market and sell to customers. It also includes those parts of the business that monitor performance and track interactions with external stakeholders.

Capacity & Constraints

Your business plan should define the capacity required at each level of business growth so you can adequately plan to have in place the necessary capacity  to deliver against your revenue plan. This covers physical capacity in terms of space, equipment, supply chain, people and necessary funding to deliver all components at the time required.

Business Process Optimisation & Efficiency Improvement

Too often, businesses only address the need for additional capacity by simply applying existing metrics to determine the additional resources required to meet increased revenue. Imagine uncovering efficiency improvements that allow you to increase capacity without needing to fund additional equipment or people? Efficiency analysis and improvement is a major focus of coaching programs.

Cost Reduction

Efficiency improvement is of itself a cost reduction strategy. While it does not remove cost from the expense line, it does improve the productive output per dollar spend on people and resources. Cost reduction is more about the removable of expense. Every dollar saved goes straight to the bottom line so this needs to be a constant focus of all people in your business. It needs to become a habit rather than a cost drive.

Technology and Systems

We are enveloped in technology these days. It is inconceivable that we attempt to operate a business without the cost minimization and efficiency technology can bring. From effective CRM, Accounting and operational systems to Phone, Internet, Security and other systems that seem to control our lives at every turn. Seeking improvement in operations through adept system selection and implementation to overcome constraints in our business is a focus we can no longer avoid to remain competitive.